Privacy policy

Effective Date: January 1st, 2025

At White Opal Innovations, we respect your privacy — and we're committed to protecting it.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you browse our store, make a purchase, or contact us, we collect the following information:

Personal Information

  • Name
  • Email address
  • Shipping and billing address
  • Payment details (processed securely through third-party gateways)
  • Phone number (if provided)

Device Information

We automatically collect limited device data including:

  • Browser type and version
  • IP address
  • Time zone
  • Cookies and session IDs
  • Referring websites

This helps us optimize your experience and ensure site security.

2. How We Use Your Information

We collect your information to:

  • Process and fulfill orders
  • Provide order confirmations and shipping updates
  • Communicate with you about your purchase or customer support inquiries
  • Send marketing emails (only with your consent)
  • Improve our website's design and user experience
  • Prevent fraudulent transactions

We do not sell, rent, or trade your personal data to third parties.

3. Third-Party Services

We work with trusted third-party services to help us operate efficiently, including:

  • Shopify (e-commerce platform)
  • Payment processors like Shopify Payments, Stripe, and PayPal
  • Shipping providers (USPS, UPS, etc.)
  • Email marketing platforms (only if you opt in)

These partners only receive the data necessary to complete their function and are required to maintain privacy compliance.

4. Marketing Communications

If you opt in to receive updates from us, we may send you:

  • Product announcements
  • Promotions
  • How-to guides and care tips for Pearl Glide
  • Customer reviews or brand updates

You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us at management@whiteopalinnovations.com.

5. Cookies and Tracking

We use cookies to:

  • Save items in your cart
  • Track visitor behavior to improve the website
  • Customize your experience
  • Enable faster browsing and performance

You can disable cookies through your browser settings, but some site features may not function as intended.

6. Data Storage & Security

Your data is stored through Shopify's secure platform behind firewalls. All payment information is encrypted using SSL (Secure Socket Layer) technology. We retain your information only for as long as necessary to fulfill orders, meet legal requirements, or resolve disputes.

7. Your Rights

You have the right to:

  • Request a copy of your personal data
  • Update or correct your data
  • Request deletion of your data (subject to legal retention rules)

To exercise these rights, email us at management@whiteopalinnovations.com.

8. Children's Privacy

We do not knowingly collect or solicit information from individuals under 13 years old. If we learn that a minor has submitted personal information, we will delete it immediately.

9. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in law or service. Changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us at:

White Opal Innovations

pearlglide.info@whiteopalinnovations.com

📍 21750 Hardy Oak Blvd Ste 104
PMB# 939143
San Antonio TX, 78258